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9 Tips for Improving Communication With Seniors Who Have Hearing Loss

As a component of the Hamilton® CapTel® Senior Care Program, this infographic is designed to provide useful, relevant information that may assist senior care professionals in the course of their work.

We created this program to support senior care professionals and those in their care. In addition to providing captioned telephones, we often provide industry research and information designed to keep professionals and their clients connected with what matters most in life.

Please feel free to explore our content hub, designed for hearing healthcare and senior care program participants, where you can discover additional research, news, infographics and information.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. The captions are then sent to the phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted. “Noah” is a registered trademark of HIMSA II K/S in the USA. Outside the USA, “Noah” is a trademark of HIMSA II K/S. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2025 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.

Thank you for downloading9 Tips for Improving Communication With Seniors Who Have Hearing Loss

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9 Tips for Improving Communication With Seniors Who Have Hearing Loss